Information Services & Technology

Service Requests

IS&T is in-process of unifying the Jefferson Service Request system whereby all IS&T service requests will be routed through a single process. Until this new service is available, kindly select the the applicable business unit below to submit a request.

Additional info regarding specific services addressed is below the option.

Service Request Status

To inquire about the status of a request, please call the Solution Center at (215) 955-7975.

  • TJU Accounts (Campus Keys)
  • New Employee Setup
  • Desktop Issues
  • Equipment, Hardware -  Move/Add/Change
  • TJU Application Development
  • TJU Application Support (such as BANNER, PeopleSoft, VistaPlus, Kronos, IDX, email or any custom application or database created by or supported by the University IT team)
  • Web Services (New/Maintenance for externally facing .EDU) [Note: Blackboard requests are to go here.]
  • Report/Template Request
  • Security Breach
  • Training (AMCAS, ARTS, Banner, Vendor Campus Key, IDX,PS ASCENT, PS HR, Visix, Vista Plus)
  • TJUH Accounts, Logon IDs, Application Access
  • Telecommunications
  • TJUH Hardware, Software, Peripherals, Hospital Servers
  • JeffCHART & Other Hospital Applications Development Services
  • Order Sets for JeffCHART
  • TJUH Intranet Website Development
  • Software Training
  • Print Center Services
  • TJUH Database Services
  • UHC Data Reports
  • Network Services