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IS&T Teams Collaborate To Increase Allscripts IP Notification Compliance


The Center for Medicare and Medicaid Services (CMS) ensures quality care through many initiatives—one being CMS regulation A- 0133: “The patient has the right to have a family member or representative of his or her choice and his or her own physician notified promptly of his or her admission to the hospital.”

In an effort to increase notification compliance, the Business Partnering team implemented a new post-discharge notification process that required data from both JeffChart and Allscripts – two systems that are traditionally difficult to reconcile. Meanwhile, the Enterprise Analytics team put tracking tools in place and performed analysis for monitoring and improving compliance among registrars.

Baseline data indicated compliance was at 35 percent across Jefferson’s three campuses. Problem areas were identified by engaging all three campuses and comparing notes among teams. To address compliance from all team members, daily notification attempts were documented. Status updates were also conducted twice per week during leadership huddles.

After only four weeks, compliance had increased to 81 percent. This dramatic change demonstrates how data collection and analysis can offer valuable and actionable insights into problem areas and help encourage collaboration and improvement.